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Frequently asked questions

What materials are commonly used in your rugs, and do youoffer eco-friendly options?
Customers are increasingly conscious of the environmental impact of their purchases. This question addresses the concern for sustainable and eco-friendly materials in rugs, which is a crucial consideration for many buyers.
Can I request a custom-sized rug to fit a specific area in myhome?
Many customers may have unique spaces or dimensions they need to accommodate. This question helps clarify if your company provides customization options, ensuring potential customers can find a rug that perfectly fits their needs.
How do I clean and maintain your rugs?
Understanding the care requirements for a rug is essential for its longevity and appearance. This question provides valuable information on maintenance, helping customers make informed decisions and ensuring they can keep their rugs in excellent condition.
Are there any warranties or guarantees on your rugs?
Customers often seek assurance about the quality and durability of their purchase. Asking about warranties or guarantees provides information on the company's confidence in its products and can be a key factor in the decision-making process for potential buyers.
Can I cancel my order after placing it?
Yes, you can cancel your order within 3 days of placing it. Our order processing system is designed for efficiency, ensuring that your purchases are promptly handled. Within the initial 3 days of placing your order, you have the flexibility to cancel if needed. After this period, the order progresses into fulfillment and shipping processes to expedite delivery, making it challenging to accommodate cancellations.